It's easy to say thank you, yet so few people do. It's easy to admit fault, yet sometimes people get into squabbles over something that is just Not Important.
Customer service, it's the lifeblood of a company. It costs nothing to be nice, it pays huge rewards in both the cosmic, karmic dividends of internal happiness but it also makes someone else feel valued. You made the effort to do something for them therefore you show them they're worth doing something for. You listen and do not immediately deny responsibility. You listen and understand what is being said and accept that it has value. You do something about a situation where your customer is not happy, and work to help turn a negative into something that is a positive result for both you and your customer.
What can we do to make you happy? What can we do to make you a customer that wants to come back? I'm sorry, I was wrong, how can I make it right?
Aren't these the things that keep a business going?
Catch more with honey than vinegar, as someone used to say.
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